How to delete or restore Quarantine files and programs with McAfee?

The McAfee Internet Security for Mac and McAfee Security Suite for Windows contain a program called VirusScan that scans and protects your computer. When a program or file is scanned, VirusScan can compare it to threats already known and can delete or quarantine the files, if it is found that the file contains a virus or other type of threats.

Quarantine files are stored in a secure location on your computer and are blocked from being used. VirusScan also uses heuristic scanning to detect unusual behavior in a computer. Files detected by the heuristic scanner as being risky might also be quarantined by McAfee.

Heuristic scanning is also known as Active Protection. VirusScan uses it to look at the code inside the file or application to determine if it is having virus-like behavior. Heuristic scanning can tell if the file can replicate (make copies of itself), overwrite other files (something that many viruses do), and hide or conceal itself (to avoid being detected by anti-virus programs).

Files that do one or more such things might contain a virus or malware. VirusScan will quarantine these files also. Most of the time, Active Protection takes the correct action to quarantine files that seem unsafe.

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Solutions to restore quarantined files/items:

Sometimes, a file might be wrongly quarantine. Therefore, you can delete or restore these wrongly quarantined items by following a simple procedure. The “Delete permanently” option removes the quarantined item.

Restoring the file releases it from quarantine and restores it back to the location where it was detected. It is advised to not to restore a quarantined item unless you are sure it is safe.

Steps to restore from a PC –

  1. Open your McAfee Security product software.
  2. Click Navigation.
  3. Click Quarantined and Trusted Items tab.
  4. Open: Quarantined Items for individual files or Quarantined Potentially Unwanted Programs for programs.
  5. Select specific items individually.
  6. Select: Restore to restore the item from quarantine or Delete to delete the item from the list.

    (NOTE: If you already added files or programs to McAfee’s trusted items list, which later detected as potentially risky during a scan, you can remove them from the list. For this, open Trusted Items, select the item, and click Remove from Trust List).

Steps to restore from Mac –

  1. Click the McAfee icon and select McAfee LiveSafe Internet Security Console from the list of options.
  2. Choose Mac Security option.
  3. Click Quarantine on the left if you have an older version of Internet Security for Mac.
  4. Click the padlock.
  5. Type your password and click OK.
  6. Select the location, or hold down the Shift key and tap to select multiple locations.
  7. Select: Restore to restore the item from quarantine or Delete to delete the item from the list.
  8. Click the lock to prevent further changes.

Restoring an item from quarantine recovers the file and puts it in its original location. The same file or program might be detected again as a potential threat to the computer. If the file or program is urgently needed, you can temporarily disable the Real-Time Scan option.

You can also contact McAfee’s virtual assistant for further guidance.

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